Why do a lot of American, Canadian and Australian medium-sized businesses and big corporations choose Philippines as for their call center outsourcing? There are a lot of Asian countries that offer lower costs for these companies but they still choose to work with offshore experts and workers in the Philippines mainly because of the traits of the work force there.
Filipinos are known to have affinity with the American culture having at least 1 relative, friend or neighbor who is living or working in the US, they better English American accents and they are very hardworking people.
Philippines became a colony of United States for more than 45 years and this had a big impact in the culture of the Filipinos. Filipinos can relate better to American culture and they have understanding of the psychology of Westerners. They also have been exposed to American movies and products since the American colonization of the country so they can establish good working relation with American better than other people from other Asian countries.
Since English is one of the official language in the country, Filipinos adapt better with American accent. They speak English better and they can learn to speak with American accent easily. But even without the American accent, the spoken English of the Filipinos is neutral and is not annoying to listen to especially when they’re on the phone.
Perhaps the most important reason why companies continue to enjoy working with Filipinos for their call center outsourcing is because Filipinos are hardworking. They are willing to go the extra mile at work enduring long graveyard shifts because they are naturally hard-working and very patient people. They also have very close relationship with their family so they work harder so that they can provide better life for their families.
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